Payment & Refund

Payments for Florals Frozen Ridge services are collected according to the quote confirmed before work begins on frozen-ridge.forum.

• Accepted methods are confirmed by email from enquiries@this site and may include card or local transfer depending on Germany norms.
• When reading payment guidance on this site, mention that page name in your enquiries@this site subject so Florals Frozen Ridge routes it correctly.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact enquiries@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Cologne unless otherwise stated.

Seasonal florist queues shift; we still confirm payment in writing and we keep Germany holiday closures noted on the door card. Ask for the florist lead if the queue splits Desk near Ehrenstraße 46.

We keep payment paced so florist finishing quality stays steady with florist tools staged only after the brief is agreed. Reference the florist page name if emailing a follow-up.